Love It Here Holidays Term's & Conditions
BOOKING TERMS & CONDITIONS
Love It Here Holidays Ltd, Ladysden Farm, Winchet Hill, Goudhurst, Kent TN17 1JX. When you book a property through Love It Here Holidays you enter into a contract with the owner of that property, we are only acting agents. These are the basic terms and conditions of your contract with the owner.
Bookings and offers of bookings are all subject to availability. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by e-mail to the e-mail address you provide in the booking form. This does not form a contract. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent by post or e-mail. We and the owner have the right to refuse or cancel any booking, for whatever reason, within a 24-hour cooling off period of the booking being received. The party leader must be at least 21 years of age at the time of booking. No students accepted unless by prior arrangement. Please check all booking details carefully and inform us of any incorrect information immediately.
The holiday guest books the holiday as the consumer and therefore agrees that no liability can be accepted by the owner or Love It Here Holidays for any expenses, costs, losses, claims or other sums of any description which relate to any business suffered or loss incurred.
Non-availability of Property
If for any reason or unforseen circumstance the property is not available on the date booked, or the property is unsuitable for holiday letting, all rent and charges paid in advance by the holiday guest will be refunded in full, but you shall have no further claim against the owner or Love It Here Holidays.
Pets are only permitted with our prior consent. Where permitted, they are to be kept under control and exercised off the premises. Pets are not permitted in bedrooms or on furniture and neither we, nor the owners, can accept responsibility for their safety. Please do not leave pets in the property unsupervised, as this can result in considerable damage to the property and distress to the pet. The standard weekly charge for this is £25 per pet but may vary by property, you will be advised of the charge prior to booking. Customers with allergies should be aware that ‘no pets’ in a description does not always guarantee there have never been pets in the property in the past. Registered guide/assistance dogs are allowed in all properties but you should inform us at the time of booking if you wish your dog to accompany you.
If a booking is made for fewer than 21 nights’ duration more than eight weeks before the holiday is due to start, a deposit of 30% of the rent must be paid. Once a booking for fewer than 21 nights is received and accepted by us, the holidaymakers are liable to pay the full rent and any additional charges, eight weeks before the start of each holiday. No reminders will be sent out beyond the booking confirmation which advises you of the balance due date. If we do not receive payment by this date then we will treat it as a cancellation and charges will apply as per the table provided.
If you book less than eight weeks before the start of a holiday, full payment plus all additional costs must be received at the time of booking. If any payment made to us is not honoured, a £20 administration charge will be levied. In the event of a booking not being accepted by us, all fees paid will be refunded.
Love it Here’s booking fee of 10% of the total price is non refundable in all cases and deducted from the deposit paid.
If a booking is made for 21 nights or more, regardless of the length of time before the start date, then the full balance is due at the time Love It Here Holidays confirms the booking.
Payment may be made by debit card or credit card. Any charges raised against us by your bank for handling BACS or any other payments will be passed on to you and you will be liable to reimburse us in respect of such charges within seven days. We regret that any charges incurred in handling payments from overseas will be passed on to you.
A breakage deposit – dependent on size of property between £200 and £500. This payment will be refunded without interest after the booking is complete, less any deductions, should breakages/damage occur.
In the case of a dispute we will endeavour to resolve any issue as a goodwill gesture, but would remind you that any issue arising is a matter between you and the owner. Love it here can only facilitate in helping to reach an agreement.
Should a landlord agree to short breaks, the pricing is as follows (unless otherwise stated):-
2 Nights = 65% of weekly rent
3 Nights = 70% of weekly rent
4 Nights = 75% of weekly rent
5 Nights = 85% of weekly rent
Act of God
Both we and the holiday guests will not be liable for our respective obligations under this agreement in circumstances amounting to Acts of God. An Act of God means any unusual and unforeseeable events beyond our control, including but not restricted to war, threat of war, civil strife, natural or nuclear disaster, fire, epidemics, terrorist activity, governmental action, acts of God.
Holiday Guests and Love It Here Holidays shall only be able to rely on Acts of God after taking all practical steps to remedy the cause of the issue.
We make every effort to ensure that the information provided by the owners is presented accurately on our website, in our brochure and in any other promotional material we may use. However, details and prices may be subject to change and errors do occasionally occur, so you must check all the details and arrangements with us at the time of booking. Sometimes changes to services or facilities at a property may occur after the booking has been made and in this instance, we will let you know as soon as possible. Unfortunately we cannot accept responsibility for any inaccurate or misleading information given regarding the property or its facilities.
Both the owner and Love It Here Holidays shall have no liability for any death or personal injury unless this results from the negligence of Love It Here Holidays or its employees (providing they were at the time acting in the course of their employment) or, in the case of the owner, it results from the owner or their employees (providing they were at the time acting in the course of their employment). In addition, the owner accepts no responsibility for the safety of, or the loss or damage to the tenants’ possessions whilst on the owner’s property or land. Exception to this is if damage or loss is caused by negligence by Love It Here Holidays, Love It Here Holidays’ employees, the owner or the owner’s employees. As Love It Here Holidays only acts as an agent for the owner, it cannot be held liable for any omission of the owner or the owner’s employees. Love It Here Holidays cannot accept responsibility for any defect of a property as it is within the sole control of the owner.
Access and Parking
If car parking is limited we will indicate this on our website where possible. As access to many rural properties is down a farm track it may be unsuitable for low-slung vehicles. If you have any queries regarding this please do not hesitate to ask a member of staff.
Satellite Television, Internet and Mobile Phones
If a property has satellite television this will be indicated in the property details, but the number of channels available will depend upon the subscription taken out by the owner. Please also note that some rural locations do not have mobile phone coverage. If this is important to you, please ask at the time of booking. Please note, that internet connections in rural areas may not be fully reliable.
Booking cancellation / change of booking/ Refund
If you must cancel your holiday we need to be notified by telephone immediately and in writing. This can only be accepted from the party leader. The amount you are liable for is set out below and depends on when you cancel:
|Number of Weeks before booking date:||Cancellation
charges of total rental:
|More than 8 weeks||50% less booking fee|
|Less than 8 weeks||100%|
If you fail to pay the balance of your booking by the required date (please remember, no reminder will be sent to you) we will assume that you wish to cancel your booking with Love It Here Holidays, in which case we will be entitled to retain the whole deposit paid. If you have notified Love It Here Holidays of a late payment you will be liable for cancellation charges as per the table subject to the date, we receive notification.
You may arrive at the property any time after 15.00pm (unless otherwise stated). At the end of your holiday you should depart by 10.00am. If you do not arrive at your holiday destination by 12 noon of the day following your intended arrival, and neither we nor the owner has heard from you, your holiday will be treated as cancelled.
Whilst you are staying in the property it is you and your party’s responsibility, to keep the property clean and tidy and to leave it in this condition at the end of your holiday. We appreciate the need for you to have an enjoyable time whilst on your holiday; however, we would also ask you to respect the holiday cottage and its neighbours and not disturb or cause offence in any way.
You must allow us, or the owner, or their employees access to the property during reasonable hours, except where an emergency problem needs to be remedied immediately and you are out of contact, in which case, they may enter the property without your prior agreement. The property cannot be used for any commercial purposes, nor sublet or assigned to anyone not accepted by us as a party member.
Linen and towels, but not towels for external use, are provided in all properties.
The owner is entitled not to let you into their property if he or she feels for any reason that you or any member of your party are likely to cause any damage to it and is under no obligation to find alternative accommodation for you or your party. You may not allow anyone to stay in the property not included in the booking confirmation, nor may you change the composition of the party radically without notifying us. If you breach any of these rules, the owner is entitled to refuse you entry, in which case the holiday will be treated as cancelled, with no refund due and the owner is not liable to provide you with alternative accommodation.
Swimming Pools & Hot Tubs
Please note that outdoor swimming pools are open from the 1st May until 15th September, unless stated otherwise. Please note that some swimming pools are not fenced in and it is the responsibility of the holiday guests to keep all party guests safe. Swimming pools may not be used between the hours of 11pm and 9am (unless otherwise stated). Day guests are not permitted to use pool facilities without prior consent from the owner.
The guests are responsible for their own safety with regards to hot tub usage and guidelines will be provided where appropriate.
Loud music is not permitted between 11pm and 9am within the grounds of the rental property (unless otherwise stated).
Please note that some properties have ponds or tree houses and it is the responsibility of the holiday guest to keep their party safe at all times, in all properties. Where we have cottages on working farms where there are hay and silage bales, these are out of bounds.
No party, event or gathering may take place at the property which exceeds the maximum agreed occupancy numbers for the property without prior consent. It is also not permitted for any commercial enterprise or supplier of leisure activities to visit the property during your stay without the owner’s consent e.g. a caterer, magician etc. It is also not permitted for any alcohol to be sold on the premises without permission. Should any of these terms be breached the owner has the right to repossess the property without any compensation or refund due to you or your party.
If you have any accessibility requirements, such as reduced mobility, please let our staff know at the time of booking so they can advise you on suitable properties.
Losses and Damages
Losses or damages incurred by any member of your party during your holiday must be paid for. Before you arrive, the property will have been thoroughly cleaned and checked. If you find any discrepancies with the state of the property, please notify the owner as soon as possible and certainly within 24 hours. Any losses or damages caused after this will be your responsibility and it may be worth checking with your own insurance company whether they will cover you in these circumstances. If a loss or damage does occur to the property while you are staying there, please inform the owner as soon as possible to agree the level of charges to be paid. Charges will be deducted from your Breakage deposit.
Please note that in accordance with current legislation, smoking is not permitted at any of our properties.
All complaints must be notified to the owner or his representatives immediately, so that on-the-spot investigation can be made if necessary and remedial action taken if required. Under no circumstances will compensation be made for complaints raised after the holiday period has ended, or when the holiday guest has denied us or the owner the opportunity of investigating the complaint and endeavouring to put matters right during the holiday period. If you are unable to contact the owner, or are unhappy with the response they give, then you should contact us on 01580 239239. If you are still dissatisfied with the way the problem has been handled, you must put your complaint in writing to us within 30 days of the end of your holiday.
Without prejudice, upon receipt of complaints from a holiday guest Love it Here Holidays (in its absolute discretion) may liaise between Holiday Guest and the Property Owner in an attempt to resolve the outstanding complaint.
In the case of a dispute we will endeavour to resolve any issue as a goodwill gesture, but would remind you that any issue arising is a matter between you and the owner. Love It Here Holidays can only facilitate in helping to reach an agreement and it may be necessary for us to remove ourselves from ongoing discussions to allow you to reach a conclusion with the Owner directly.
In order to process your booking, we will need certain information from you about you and your party. Some of this will need to be passed on to other personnel involved with your holiday, such as the owner or the credit card company. It may also be used for administration purposes within Love It Here Holidays. We may use names, addresses and email addresses for sending you future promotional or marketing literature. We can guarantee that any information will remain confidential and is protected under the Data Protection Act 1998, all personal and other information and details collected by the agent during the business belong to the Agent and will not be disclosed, with exception of the Property Owner and their representatives. You are entitled to ask us how we are using your details. We undertake to reply to any such requests in writing within 40 days and a fee will be charged for this. In some circumstances, we may refuse such a request.
The contract between you and the owner and is governed by English Law. Any dispute you have with us or the owners shall be dealt with in an English court of Law. Your statutory rights are not affected by anything contained within these booking conditions.
Our guests and Owners are required to abide by the law of the land at all times, during their stay.
Love it Here Holidays: Laydsden Farm, Winchet Hill, Goudhurst, Kent , TN17 1JX
Registered Company No: 10309959
Registered Company Address: Peartrees, Maidstone Rd, Staplehurst, Kent ,TN12 0RE